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If you need additional help contact us by calling 1-800-287-1627 or by clicking on the Chat Live button at the top of the page. You may also contact us via e-mail.

What is your return policy?
How do I cancel an order?
How long do I have to wait to cancel an order?
Is there a restocking fee?
Are there any items that cannot be returned?

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What is your return policy?

If you decide that you dont want the part that we shipped to you, you have 30 days to return it. Its that simple. Just put it back in the box (in new, unused condition), then call us at 1-800-287-1627 and well issue a return merchandise authorization.

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How do I cancel an order?

Please call us at 1-800-287-1627 so we may assist you.

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How long do I have to wait to cancel an order?

You may cancel an order after it is placed and before it is shipped to you. Otherwise, you will need to wait until your order arrives, before you can return it.

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Is there a restocking fee?

No, there is no "restocking fee" on returned items.

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I lost my packing slip, how can I return an item?

Simply print out your order confirmation e-mail, or use your online account to print out your order invoice.

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Are there any items that cannot be returned?

Yes, any item that is returned more than 30 days after delivery and any that has been installed or connected to an appliance or in damaged condition

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