Expedited Same Day Shipping on in-stock orders placed by 5 p.m. EST. See Details

If you need additional help contact us by calling 1-800-287-1627 or by clicking on the Chat Live button at the top of the page. You may also contact us via e-mail.

What are your shipping methods?
How long does shipping take?
Can I track my package online?
What are shipping costs? How are they determined?
Do you charge sales tax? How much is it?
Where do you ship to?
Do you offer overnight or expedited shipping?
Do you offer home delivery?
What if one of the items I ordered is on back order? How will my items then ship?
What if my package arrived damaged?
What if the package arrived in-tact but the product is damaged inside or does not work?
Do you ship to PO Boxes?
Do you ship to APO/FPO?

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What are your shipping methods?

Our default shipping is Purolator for $9.99, but larger items may incur higher shipping charges. To get an accurate quote, place your item or items in a shopping cart and click on the estimate shipping button.

Standard sized items are shipped Purolator Ground at a rate of $9.99 however, Next Day options are available. Larger items may incur slightly higher shipping costs.

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How long does shipping take?

Items typically take anywhere between one to two days. If you need additional help or have a specific question please click on the Click to Chat Live button at the top of the page to talk to a knowledgeable customer service representative.

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Can I track my package online?

Yes, you can track your package through your online account. Simply return and sign in with your username and password to see where your package is in the shipping process. You will also be e-mailed tracking information when you order.

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What are shipping costs? How are they determined?

Shipping typically costs $9.99, but some items may incur higher fees, please check the shipping estimator for a precise estimate.

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Do you charge sales tax? How much is it?

We collect the appropriate PST, GST or HST and any applicable sales tax will be added onto your final total at the end of your order, along with shipping costs.


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Where do you ship to?

We ship to addresses located in Canada. Sorry, we do not ship to PO Boxes at this time.

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Do you offer overnight/expedited shipping?

Yes, we do. When you are ready to check out, simply check that shipping option when presented to you during the ordering process.

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Do you offer home delivery?

Oversized items are shipped freight/common carrier which costs $150 for delivery.

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What if one of the items I ordered is on back order? How will my items then ship?
  • Ships Today: we have the part in stock and it will ship today
  • Ships Tomorrow: we have the part in stock and it will ship tomorrow
  • Ships Monday: we have the part in stock and it will ship on Monday
  • Available: The part is available from the product manufacturer. We will place an order for your part within one business day. Most functional parts are shipped to us with 2 business days and we typically ship them out within one day of receipt
  • No longer available: We are out of stock on the item and the manufacturer no longer supplies it. A substitute may be available. Start a chat or call us to determine if a substitute is available for your part.
  • Discontinued: We are out of stock on the item and the manufacturer no longer supplies it. A substitute may be available. Start a chat or call us to determine if a substitute is available for your part.
  • Call for price: This product cannot be sold online, however one of our friendly sales representatives would be happy to assist you. Simply call us at 1-800-287-1627
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What if my package arrived damaged?

You will need to contact us at 1-800-287-1627 within seven days of your order arriving.

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What if the package arrived in-tact but the product is damaged inside or does not work?

You will need to contact us at 1-800-287-1627 within seven days of your order arriving.

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Do you ship to PO Boxes?

Sorry, we do not ship to PO Boxes at this time.

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Do you ship to APO/FPO?

Please contact us by phone or live chat to make special arrangements.

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All prices are shown in Canadian dollars. Copyright © 2014 by AP Wagner, Inc. All rights reserved.